Cancellation & Make-Up Policies
CLINIC MAKE-UP POLICY: Make-ups are not guaranteed. Two make-ups are allowed within the same session, subject to availability. You must call the front desk at 908-665-1141, 24 hours in advance of a missed clinic in order to qualify for a make-up. Make-ups may not be transferred to another person, or redeemed for credit/cash.
PRIVATE LESSON & COURT RESERVATIONS: 24-hour advance notice is required to cancel any court time reservation or private lesson, or the person who booked the court/lesson will be charged the full court or lesson fee. Please call the front desk to cancel. You must speak with a live person to confirm your cancellation.
CANCELLATION/REFUND POLICY: Once a session has begun, there will be no refunds or partial refunds. Refunds will not be issued for any missed classes or missed make-up classes. Exceptions will be made for (i) medical reasons with a doctor’s note on a case-by-case basis and (ii) relocation of greater than 25 miles from the club. A $25 administrative fee will be charged with respect to any credit or refund given.
No refunds will be issued for weather-related postponements or cancellations.